exactCARE
Safe, Reliable, Consistent
exactEarth provides 24-hour telephone support and responds to issues quickly and thoroughly. Specific support commitments are negotiated and agreed upon with the customer during the ADS deployment period. Typical Service Level Agreements provide a 24 hour response time to any technical issue and we monitor our infrastructure around the clock.
Customer data feeds are consistently monitored to ensure service delivery and integrity. Our data storage is world-class in terms of security, reliability and power as we use the ITIL methodology for incident management. Access to data is heavily controlled and power supplies include grid, standby, backup and additional measures (A+B power distribution configuration and dual fed redundant paths). This means that your data is consistently available and secure.